Michael Harris

Building Stronger Customer Relationships in Crises

Can Resilience Fortify Your Customer Relationships During Crises? Resilience: The Key to Crisis Management When your organization faces unexpected challenges, how do you ensure your customer relationships remain strong? This is where resilience comes into play. Resilience, as discussed in this insightful resource, refers to the ability of an organization to withstand crises and come

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Navigating Customer Analytics for Better Decisions

Why is it Crucial to Understand Customer Analytics? Does your business leverage customer analytics to make strategic decisions? Or are you just relying on gut instinct? In today’s highly competitive business landscape, understanding and implementing customer analytics can be the key differentiator towards achieving significant business growth. Customer Analytics: The Bedrock of Value-Based Optimization At

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Simple Ways to Boost CLV in Healthcare

Could Pivoting Towards CLV Optimization Revolutionize Healthcare? The industry of healthcare is evolving every day. The challenges of the current landscape call for innovation and strategic maneuvering to ensure growth and sustainable success. Is there a more systematic approach to sustaining and growing healthcare institutions? Interestingly, the answer might just lie in a marketing principle

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